Hannah kept my two dogs in the past and was great. I booked her once again for a home stay. She got married this spring and lives on a working farm. She also works daily as a vet-tech. So, she is gone from 6:30 am to around 6:30 pm. Initially, I did not have a problem with this, as I work as a teacher, and my 2 dogs are used to being alone during the day. I also have a dog walker who walks them in the middle of the day. The issue I had with the latest booking is that Hannah did not stay at my house, despite the house-sitting I paid $400.00 for. Instead, she actually did a drop-in. On the first day, she texted me, saying she was in a hurry in the morning and didn't have time to get her things together to stay at my house. (She knew about this booking for over a month.) I was ok. She came to my house, fed and walked the dogs, then went home until 10:30 pm. She repeated this the 2nd day. I have cameras and was able to see her comings and goings. I texted her calling her out for not fulfilling her committment, and stated that if she was unable to prioritize my dogs, then I would contact Rover to request a partial refund and come home. She stated that was not needed. Unfortunately things did not improve. My neighbors reported that they never saw lights on at nignt. This resulted in my dogs being sequestered in bedrooms for 20+ hours per day. In my opinion, that is abusive treatment. I will NEVER use Hannah again, or will I use Rover, as I have not been able to obtain a refund.

We love Hannah! Our doggos love Hannah!