Ultimately Hannah did a good job looking after my cats. However, I was saddened to only find out mid-sit that she hadn't been staying overnight, which is what I had booked. Initially she only said she hadn't felt comfortable staying over night and when I asked why and if there was anything I could do to help, she stated "I really hope you don’t take this the wrong way, as it’s certainly not a criticism just a difference in life styles. I really appreciate that you also provided towels and fresh sheets, however I am struggling with the cleanliness of the house. The property was not clean as expected, because of that I found it hard to stay the night. I don’t wish to offend you in anyway, but I would rather be honest, just from my personal opinion" I will always take accountability when I should and of course apologised (because I always want people to feel good in my home). However, my parents and I HAD deep cleaned the house the day before the sit started (the only room I left out was my meditation room as I'm in the process of rearranging/ redecorating it) so I was also shocked that Hannah felt this way. It has made me realise how important it is to meet sitters beforehand to check that everything is satisfactory and ask them to contact me immediately if there are any issues. I do recommend Hannah as she did stay at the house for a couple of hours every morning and all evening so the floofs weren't left alone for more than 9hrs at a time (I had said they were OK to be left for upto 12hrs during the day), provided photos and was very apologetic.

Hannah agreed to look after Milo at short notice, which was very much appreciated. Her communication throughout the booking process and his stay was fantastic. She even allowed us to be flexible with the drop-off and pick up times, which was so useful, due to changing travel plans. We would hesitate in using Hannah's sitting services again, or recommending her to others.