Really communicative and attentive to our dog’s signals/needs

Hank seemed very inquisitive/ responsible and asked a lot of great questions at the meet and greet. I shared with him that my dog is very small and old and didn’t need the full 30 min walk. The loop we walked together took about 16 min (door to door). I also shared with him that Penny is used to going out around lunchtime, as early as 11:15 - 12:30 would be fine. The first week I used him - he was tardy but nothing major. The second week, went as follows: Tuesday, didn’t get her until 1:00 PM. On Wednesday - he said he had to be in the city by 1:00 pm. I said he could come as early as 11:00 am - to accommodate. Didn’t get her until 12:44. Texted me : “ Penny had already pooped on the carpet, so I just took her up to the corner and back to pee”, so apparently him being late - and my dog pooping in my home negated her exercise? And then the final straw occurred on Thursday when he completely forgot my dog altogether and when I messaged him at 1:32 pm (now an hour and half late) he replied : “ Oh my gosh, I'm so sorry! I'm housesitting another dog as well and penny completely slipped my mind. I can be over in 15 minutes if it's still alright”. I said yes of course, because I had already paid and my dog still needed to be let out. He didn’t arrive until 2:05. Claimed he did the full loop - which is 16 min - but somehow finished it by 2:19 pm. Good luck working with Hank in the future. My impression is that he has a full time job (which is fine) but tries to squeeze your dog into their schedule when it works for them.