4.9

This was our first time boarding Pepsi with Giselle as practice for when we would go for a trip. The first time Pepsi was with Giselle is for a daycare wherein I was convinced Giselle can take good care of my boy. I was WRONG. I made the worst decision trusting her with my boy and I’m glad I did the practice boarding first to understand how she can be careless and negligent with Pepsi and the instructions I provided her with. If I could rate her 0 stars, I would. 1. She isn’t great at communication. You will have to repeatedly text her and ask for an update. On Saturday at 1 she sent me a photo. On Sunday at 10 when I asked for a photo her response to me was “I sent you one yesterday, didn’t you get it?”. This was extremely rude and I think I have all the right to ask for my pet’s photos? 2. ⁠I booked Pepsi’s stay until Sunday at 8:30PM for which I paid extra for extended care. My husband and I got free earlier so I messaged Giselle in the afternoon at 2:20 if I can pick Pepsi up at around 3:30/4. She replied to me with “Im with family now and won’t be home till later” which is fine. 3. ⁠On Saturday, I sent Giselle instructions and notes for Pepsi - his feeding time, walking time, how it’s not safe for him to be around socks, towels, tissues… etc. 4. ⁠On Rover, I have Pepsi’s profile upto date with information that he cannot be left all alone for more than an hour. So when Giselle told me she is out w family, I responded with “Alright, is Pepsi okay at home alone? Could you let me know your ETA, will come get him then” which I believe is still very calm and understanding. 5. ⁠She responded with “We took him out and fed him his lunch before we left. He should be fine till we get back. I will text you when we are on our way home.” Which meant they went out at around 1:00/1:30PM and this exchange of message was happening at 2:47PM. I replied with “Okay Pepsi still doesn't do too well alone at home for a longer period of time, so I just want to make sure that everything is going to be okay. Sure, please let me know when you are on your way home, thank you.” And I asked for her ETA. 6. ⁠She replied to me “6PM” at 3:20PM. 7. ⁠Now as a very concerned pet parent, I have all rights to be upset that she went against my instructions and schedule. She left my boy alone for already 2 hours and was intending to get back home after leaving home for 4.5 hours. 8. ⁠I replied to her “Im sorry Giselle, that is really late and I do not feel comfortable about this. In my schedule it does mention he needs a walk at 5PM. Also in my Rover profile for Pepsi it does mention that he can only be left alone for an hour or less. I would like to pick him up as soon as possible. Please let me know.” Which I think is still very respectful, there is no way I was rude to her in anyway even if I was very upset with her responses and her care for my dog. 9. ⁠She then replied with “We should be home by 5:15 then. Please be respectful of the fact that I said I’m spending time with family who I don’t get to see very often. Your pick up time you requested is 8:30-9:30. Pepsi has been really good with us, and he should be fine.” First of all, I have been very respectful towards everything, in fact she has been extremely rude to me the entire day. If she intended to go out with her family for a longer time, why did she decide to take Pepsi in for boarding that weekend? She suggested those days for practice, why would anyone do that knowing they have plans? If she didn’t know she had plans, why didn’t she text me earlier in the day that they are planning to go out for xx number of hours and it would have been upto me to decide if I want to keep him there or take him? Despite my instructions on text and on Rover, why did she decide it was okay to leave my boy alone for a longer period of time on her own? If I had not gotten free earlier and asked if I can pick Pepsi up earlier, I would never have known that they left him alone for such a long time. The sitter also never communicated that Pepsi had eaten a sock during his stay. I respect all sitters and I admire their hardwork in caring for our pets, if she had told me she had plans with family, isn’t it obvious I’d respect that and take a decision whether I want to keep Pepsi with her on that day? Pepsi came home severely dehydrated and depressed. He couldn’t stop drinking water and his urine was dark yellow. He couldn’t go potty that evening neither the next morning. The next afternoon there was a sock that came out of his potty!!! The same evening he couldn’t potty again and the next morning another pair of the same sock came out of his potty!!! And this is why we pet parents give information and instructions on how to care for our babies. The least Giselle could have done was respected my instructions and communicated with me openly. If a sitter like this cannot communicate and respect us, how do they expect us to ever trust them again? I have contacted Rover Safety Support and also Legal and asked them to take an action towards the sitter. I sent proof of messages and images of Pepsi’s potty as well. She is definitely a sitter no one should ever trust!

Giselle and her family were amazing with Pepsi. They listened to all of my notes and abided by them. They loved and cared for Pepsi as their own and it made me so happy to know my baby is safe with her.

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Giselle communicated well & our puppy enjoyed his time with her. We will definitely be using her services again!😊

Giselle took great care of our Alice. I would recommend her for sure. Alice is older and I am so glad for the care she received.

This is the first time I’m using this app for boarding. Griselle and her husband were very friendly and responsive. They sent me photos and videos of my dog. This has been a great experience 100% would use them again.