Excellent service. Gates is super reliable, communicative throughout the entire booking, and takes of my little guy. I will continue to rebook! Thank you!

Sadly, there were several issues. 2 out of 4 of my dogs are geriatric dogs. I gave her details on their care. I offered to board one of them because she does have some more difficult issues but she assured me she was fine with keeping Missy. Missy has difficulty getting up and if you try to help her when she can’t get up, she gets scared and will growl. I told Gates not to try to lift her up unless she slips a muzzle on her nose. The first day Missy had problems getting up. I certainly understand someone may not be comfortable so I was trying to communicate with Gates other options but she didn’t respond to my texts. After almost 3 hours of not hearing from her, I finally asked my sister to go check on my dogs. Gates had left my house to do a drop in visit and left a friend at my house that is not with Rover and Gates did not return for almost 3 hours. Missy was still on the floor. If Gates had been there to answer my texts, this could have been resolved much earlier. She indicated she was having some personal issues and I was trying to work with her and stressed to her that communication needed to be better. I have outdoor cameras so I can see when people come and go. I don’t believe she even stayed at my house the last night as her car arrived the next morning a little after 8 am. I had also booked her to stay with my dogs 2 nights later so when I left to come home I texted her to say after she let the dogs out at noon, she could go and for her to come back at 5:30 the next day. She texted me back ok. 2 minutes later she texted again and said she was sorry but she couldn’t come back and she was sorry to cancel at the last minute. When I returned home, several lights had been left on, dirty dishes in the sink, dirty countertops, and a bedroom door I had asked her to keep closed so the dogs couldn’t in was wide open. Finally, a couple of branches on my aloe had somehow got broken off which isn’t a big deal but instead of throwing them away they were brought into the den and laid on my leather coffee table top. The juice from inside damaged a quarter-sized spot on the leather. I chose her because of her previous ratings. I am a pet sitter myself and I make sure my clients know what is going on with their pets when I’m caring for them. Hopefully, things that happened here is a one time thing. I hate giving bad ratings. I at least gave her 2 stars because my dogs are fine and she obviously was having some personal issues but I was not able to really enjoy my time away because I spent much of the time trying to get her to communicate so issues could be resolved. And she put me in a real bind by canceling the next day at the last minute.