This is our second time working with Ria. She opted not to check in and out with the Rover app, which we would have preferred she did. We never knew when she came or didn’t come because sometimes our Ring camera would ping but we’d get the update hours later or the next day. Ria came to see Nala for what would have been 5 days but became 4. She overbooked and couldn’t make it the first day, but I managed to get someone to help that day and she refunded the day she couldn’t come. Nala has hyperthyroidism and requires daily medication in the form of a compounded cat treat. If she doesn’t get her medication, she gets sick, vomits uncontrollably over and over, and exhibits erratic behavior. One of the days Ria was supposed to check in, we neither got an update from her nor did our Ring ping that someone entered our home. I texted her about it and she assured that she did come but that her text didn’t send. I told her that I was worried because Nala MUST get her medication daily (the whole reason we paid for drop ins). Something felt off. We just got home to a home covered in cat vomit. All over the floor, on the couch, in the bathrooms, on the counters. This is textbook missed-medicine. I’ve spent the better part of 2 hours after coming home from a flight cleaning something that should have been a non-issue. If she missed a day for whatever reason, I wish she would have told me. Suffice it to say we are really upset.

Gabriella was very nice and responsive. She made sure that my cat Macallan was well taken care of and not missing his parents. Highly recommended!