It’s really helpful to know a pet’s normal routine, including feeding times, walk habits, and any commands they respond to. I also like to know about their personality, for example if they’re anxious, friendly with other dogs, reactive, or shy around strangers. Any medical information is important too, such as medications, allergies, or past health issues, as well as how they usually behave on walks (for example if they need to be kept on lead at all times or can be let off safely). It’s also useful to know if there’s anything that comforts them, like toys, routines, or specific ways they like to be handled, so I can make sure they feel safe and settled while their owner is away.

I treat every dog as an individual and follow their normal routine as closely as possible so they feel safe and comfortable. I make sure they’re well cared for with regular walks, feeding at the right times, fresh water, and plenty of attention. Walks are adjusted depending on the dog’s energy level and needs, from relaxed sniffy walks to more active exercise if they enjoy that. I also include playtime and enrichment so they’re mentally stimulated, not just physically exercised. If a dog prefers company and reassurance, I stay close by and give them that calm presence, and if they’re more independent I give them space while still checking in regularly. I always make sure they’re safe, comfortable, and settled, and I keep owners updated with how they’re getting on.