This was my first time using the Rover app and will unfortunately the last. In the past 12 years of having my cats I’ve relied on friends and family to check in every couple days to make sure they are good while I am away. For these two weeks, everyone I knew was also taking time off so I turned to Rover for assistance. Erica and I met prior to me leaving and she is very friendly and seemed to get along with the cats just fine. I explained the scooping/automatic feeders and provided her with parking stickers for the street. I initially booked 6 visits but after meeting her I requested 4 but was willing to pay the same amount if she could also check on our plants. She expressed that she understood how to take care of plants and that this wouldn't be a problem. I left the watering can, scooper, garbage bags and all the plants in one area to make it easy. The first visit went smoothly although she did not take any photos. She apologized for this. For the next three visits she either forgot or started the visit card but wasn't yet at our home. This was not a problem for me. After the first week before the 3rd visit I asked how the plants were doing as I did not receive any feedback, specifically a baby tree that had just sprouted and that would need water every few days. She indicated the plants were all fine and none needed water or were drooping. She also mentioned she could not find the plant in question after two visits (we only have one tiny, 1-inch plant) For the final visit she left the key with our landlord, which they received, and everything seemed fine. Unfortunately, when we arrived home (two days after the last visit) we found 4 plants completely dead and others yellowing, drooping or without water. The cats were also meowing A LOT. I once left my cats home for 5 days when they were younger and they meowed so much when I returned home I’ve never done it since. Three days is about their max. This obviously concerned me as it is Saturday and she was just here Thursday. I also noticed the litter was scooped but I did not see it in the trash, I checked the toilet (wild guess) and could see litter at the bottom. We use clay litter so I am hoping this isn’t the case. The red light on the automatic dry food was also on and the water level was less than half on the automatic water bowl. Part of the visit so close to our return was in the event our flight was delayed, someone was just here and we wouldn't have to worry. Sadly, I am glad we are home and I really wanted to like this app but I would not recommend. She has very good reviews so not sure what went wrong with our home but I really wanted to tip the remaining funds. She did adjust our 6 visits to 4 after we met so she didn’t receive the additional money but I did want this to be a great experience. I will go back to making arrangements with friends/family or consider boarding next time. I also want to mention that we have a camera inside the home. The camera picked up her first visit only. We specifically moved everything into one space to make it easier for her to come and go (to value her time). Doors were open that we closed intentionally as we are in the process of moving. She spent several minutes in other rooms. Again, this didn't concern me much if it is done to check on the home in general (checking windows/doors/cat puke) but that should only take a few seconds. Not suggesting any wrongdoing but just something to point out.

Our cat absolutely loves Erica!!! She did an excellent job keeping us updated on how our baby was doing.