For first-time clients, I highly recommend we do a Meet & Greet with your pet in their familiar environment prior to booking, walking through where their supplies are and what their routine is. During this time, we also discuss your pet's temperament, quirks, any health issues, likes/dislikes, how they get along with other animals/people, and if they have any anxieties for me to be mindful of. With your permission, I would like to bring healthy treats to the Meet & Greet so that your lovely pet and I can start off on the right paw. Once the booking is made, I ask that you leave me written instructions in a visible place, such as the coffee table or dining room table, prior to my drop-ins or sitting with your pet. I will care for your pet according to your instructions, taking additional precautions for their safety and wellbeing as the situation calls for. I will also factor in any details we discuss during our Meet & Greet into how I provide care for your pet and encourage you to ask me questions or make any additional requests before, during, and after the booking so that I can provide you with my best service. You can expect me to be a consistent communicator, to send you at least one photo of your pet per day (usually more), to write a written description of your pet's drop-in or sitting for that day, and to leave your space clean and tidy. For the protection of your property, I also am mindful to bring in any mail and packages left at your door. Last, and most importantly, I ask that you leave me the contact of your pet's urgent care veterinarian so that I may take care of any potential emergency swiftly. It is my priority that your pet is always safe and that you are given peace of mind.