4.8

Nuestra cuidadora fue cariñosa y atenta con Lily durante casi toda su estancia. Se mantuvo en contacto con nosotros con regularidad, compartió fotos y vídeos, y parecía cuidarla muy bien. Agradecimos las actualizaciones y nos tranquilizó saber que Lily estaba bien atendida. Lamentablemente, la reserva terminó con una grave falta de comunicación y confianza. Entendemos perfectamente que pueden surgir emergencias médicas inesperadas, y lamentamos sinceramente que su marido tuviera una emergencia que les obligara a viajar a Madrid. Jamás hubiéramos esperado que ignorara una situación así. Sin embargo, se llevó a Lily de Torre del Mar a Madrid, un viaje de aproximadamente cinco horas y media de ida y vuelta, sin informarnos ni pedirnos permiso. Solo descubrimos que Lily había sido llevada a Madrid cuando decidimos acortar nuestro viaje un día y contactamos con la cuidadora para que la recogiera. En ese momento, estábamos de regreso a casa desde Oporto, Portugal. Una vez que supimos dónde estaba Lily, desviamos nuestro viaje a Granada porque queríamos recogerla lo antes posible. La cuidadora regresó de Madrid a Granada con Lily para que pudiéramos encontrarnos allí. Entre el viaje de Torre del Mar a Madrid, el regreso de Madrid a Granada y el posterior traslado a casa con nosotros, Lily tuvo un día excepcionalmente largo y complicado, con aproximadamente 14 horas de viaje. Si nos hubieran contactado cuando surgió la emergencia, podríamos haber hablado de las circunstancias y haber organizado otro cuidado para Lily. Nuestra preocupación no radica en que la cuidadora tuviera que atender la emergencia médica de su esposo, sino en que se llevó a nuestra perra en un viaje largo e imprevisto a otra ciudad sin nuestro conocimiento ni consentimiento. Esta reseña es difícil de escribir porque, hasta este incidente, había sido cariñosa, comunicativa y atenta con Lily. Sin embargo, saber dónde está nuestra perra y que nos consulten antes de transportarla a cientos de kilómetros de distancia son requisitos fundamentales para nosotros. Lamentablemente, este incidente afectó seriamente nuestra confianza y no nos sentiríamos cómodos volviendo a contratar sus servicios. Our sitter was caring and attentive with Lily throughout most of her stay. She remained in regular contact with us, shared photos and videos, and appeared to take very good care of her. We appreciated the updates and felt reassured that Lily was being looked after well. Unfortunately, the booking ended with a serious breakdown in communication and trust. We completely understand that unexpected medical emergencies happen, and we are genuinely sorry that her husband experienced an emergency requiring them to travel to Madrid. We would never have expected her to ignore such a situation. However, she took Lily from Torre del Mar to Madrid; a journey of approximately five and a half hours each way without informing us or asking for our permission. We only discovered that Lily had been taken to Madrid because we had decided to cut our trip short by one day and contacted the sitter about collecting her. At the time, we were driving home from Porto, Portugal. Once we learned where Lily was, we diverted our journey to Granada because we wanted to collect her as soon as possible. The sitter then drove back from Madrid to Granada with Lily so that we could meet her there. Between travelling from Torre del Mar to Madrid, returning from Madrid to Granada, and then continuing home with us, Lily experienced an exceptionally long and disruptive day involving approximately 14 hours of travel. Had we been contacted when the emergency arose, we could have discussed the circumstances and arranged alternative care for Lily. Our concern is not that the sitter needed to attend to her husband’s medical emergency; it is that she took our dog on a long, unplanned journey to another city without our knowledge or consent. This is a difficult review to write because, until this incident, she had been caring, communicative, and attentive with Lily. However, knowing where our dog is and being consulted before she is transported hundreds of kilometres away are fundamental requirements for us. Unfortunately, this incident seriously affected our trust, and we would not feel comfortable booking with her again.

Genial, primera vez que dejo mi cachorro pomerania con alguien y me ha estado mandado fotos y videos para que estuviese tranquila ,sin duda si me vuelve a hacer falta repetiremos ,Se nota que le gustan los perros 😊

Todo genial, Elena es una persona muy simpática y que va a saber cuidar a tus mascotas. Es muy cariñosa con ell@s. Súper recomendada!!!

Elena was wonderful with my dogs!

Elena was fantastic! She took great care of my dog for a week in her home and sent daily pictures and updates, which I really appreciated. I felt completely comfortable knowing my dog was in good hands. Highly recommend! Thanks Elena!

Henry and Polly were very well looked after and were very happy.