Dre and his wife were readily available to do a meet and greet last minute after our other Rover fell through. At first, I was confused since Dre shared that he works with pets on a regular basis, although when asked about employment, he said he worked in cybersecurity. Being in a time crunch, I moved forward with the booking as we desperately needed care. It became clear, early on, that Dre's girlfriend was the one leading the operation, not Dre. It also was clear that neither Dre or his girlfriend were comfortable working with highly anxious dogs, which my dog is. Ultimately, our dog spent the first night outside - she came in only after I called a friend to stop by the house to help. Dre and his girlfriend did not know how to put on her harness or her leash without guidance. I often needed to reach out for updates, despite requesting updates and pictures in advance. When we arrived home after our trip, the door to the backyard was open and unlocked and they had spilled something in the freezer without cleaning up. While I'm glad they were able to step in when we needed, I was unhappy with their lack of dog experience, honesty and attentiveness. I will not be using these Rovers again.

Great job. Thanks.