Dean was very accommodating when my pick up time changed last minute. I can tell that my pup enjoys time with Dean, as he didn't want to leave. I appreciate that Dean has a back yard, which is hard to find in a city. It's like a little 'vacation' for my pup. Thank you for the excellent care that you give my pup. Would book again!

He made everything extremely difficult. Getting him to send photos of Bella daily was like pulling teeth. When I asked, he would say he has a life, is busy, and that I should trust him more instead of just sending the photos. His Rover address wasn't up-to-date, which made me very uncomfortable. When I went to pick Bella up early, I ended up at someone else's apartment because he had moved without informing me. He initially said he was meeting me at his old address and was on his way, but then admitted he hadn't even left work yet. This constant lying and stress were exhausting. When he finally dropped Bella off, he didn’t bring her new bag of greenies. When I asked him to return them later, he said he would either send me something for them or give them to me next time, even though, given his behavior, there won't be a next time. I sent him a money request, but he read my messages twice and ignored them, essentially refusing to compensate me for the greenies. I have used Rover a lot and never experienced anything like this. The stay was nothing but stressful, and I was worried about Bella's safety at one point. He was also very rude.