4.8

This was my first experience using Rover, and unfortunately it was an extremely upsetting one. My grandfather passed away unexpectedly, and I had to leave the state on short notice for his funeral. Because my dog is not accustomed to being alone for extended periods and has never slept alone, I specifically booked a house sitter. I chose this sitter because of her many 5-star reviews and repeat clients. We had a meet-and-greet beforehand where I explained my dog’s care, the house, and her accommodations. I also left detailed written instructions. She provided her full-time work schedule in advance, which I agreed to. On the first day, however, she spent only about an hour at my house due to having scheduled an appointment prior to arriving and then another dog sit that had never been disclosed to me before accepting my booking. She went from the other dog sit directly to work and did not return until around midnight. In the meantime I had to ask a friend to check on my dog and discovered that the sitter had left him without water in his enclosure. Without my intervention, he would have been alone for nearly 13 hours without access to water. When I reached out to her and requested her complete schedule, she then disclosed several additional dog sits she had scheduled during my house-sitting booking and other unknown appointments. However, even after providing this revised schedule, she repeatedly did not follow it, often leaving 1.5–2 hours earlier than stated and returning later than promised. The worst incident occurred Friday night into Saturday morning. The sitter left my house at Friday night and did not return until Saturday morning, leaving my dog alone essentially the entire night. I woke up to hours of camera footage showing him confined in his enclosure crying, confused, and agitated. I had received no call or messages explaining that she would be gone all night or what had happened or why she returned in the morning for less than 30 minutes. I understand that Rover sitters may have other clients and obligations, and I had no problem accommodating the full-time work schedule she disclosed to me before I booked. What I did not agree to was numerous undisclosed additional pet-sitting commitments and other unknown extended absences that resulted in my dog being left alone for extremely long periods, without water on one occasion, and overnight despite my specifically booking house sitting because he cannot be left alone overnight. Having this happen while I was out of state attending my grandfather’s funeral made an already difficult situation considerably more stressful. Based on my experience, I cannot recommend this sitter, particularly to anyone booking house sitting because their pet requires regular companionship or cannot be left alone for extended periods.

Danielle was great and informed me of every thing she did with my dog. I'm very appreciative of her.

Great experience! She took good care of my cats, was reliable, and communicated well throughout the stay. I appreciated the updates and felt comfortable knowing my cats were in good hands. Thank you!

Danielle did great with taking care of my two dogs and cat while we were away. She went above and beyond with her communication, sending pics and taking her time walking and feeding the pets. She even helped clean up with one of my dogs who had a poopy situation which was not at all expected, I felt bad my dog got runs while I was away. But she helped give him sweet potato so he felt better and even bought peewee pads, which just kept my mind at ease knowing my dog was being cared for. I would definitely rehire her again, she was just the best!

Was great with shadow would gladly use her again in the future

She has been such a delight! Even brought my pup some fun toys to play with! She is communicative, responsive, and responsible!