DO NOT USE CRISTIN C. !!!!! This is an absolute scam. Upon dropping off our dog, I had a bad feeling about Cristin C. She did not seem to be a dog person, never made eye contact with me or engage our dog and I noticed how rough she was being with her as I was driving off. After I got back to our condo, I discussed my experience with my wife and re-examined her reviews on Rover. Although she had 5 stars, we initially overlooked detailed reviews by others customers that were deeply concerning. The bad reviews seemed to be accurate and more in-line with the drop-off experience I had with Cristin C. and we decided to go pick Lucy up immediately. I made multiple attempts to contact her by phone, text and through the Rover app with no response. I finally decided to knock on the door of one of the units in the multi-unit complex. The person that answered knew Cristin C. and was kind enough to take me to her apartment. I knocked on the door and heard multiple dogs barking and yelling which was disturbing to me. However, the most disturbing part was her coming to the door half-naked in a frenzy to get her clothes on. The apartment was a mess and had a strong urine odor. My dog was still on the leash from when I dropped her off 5 hours prior to picking her up. She had not been fed as I noticed the food, cup and poop bags were in the same position as when I gave it to her. Her apartment was located down in a basement with no easy access to allow Lucy to go to the bathroom. I contacted her after picking her up and inquired about a refund since Lucy was only with her for a matter of hours. She stated that she could only refund half of the second night booked. I don’t expect a full refund, however based on our terrible experience, I do expect the majority of our funds to be reimbursed. You have my full permission to contact Cristin C. to address these unfortunate circumstances.

Cristin was amazing at watching Oso while I went skiing. She took good care of him!!