My pets had a great time with Christopher and well taken care of! Definitely recommend him

I rarely leave negative reviews, and I genuinely had high hopes for Sage based on his strong ratings and positive feedback. Initially, everything seemed promising. He was communicative after my request, came for a meet and greet, and got along well with our almost 6 year old Rottweiler, Luka. Based on that, we booked him for a 2.5 day in home stay. The first day went well. He provided a walk update and sent a photo at the end of the day. However, things declined significantly after that. On the second day, I did not receive any communication until I reached out around 4pm. This prompted me to check our doorbell and backyard cameras, where I discovered that Sage had not stayed overnight as expected. Instead, he returned in the early morning hours with another person, something we were never informed of or approved. When he eventually responded a few hours later, his message simply said, “all is well, Luka is a good boy,” which was concerning given what I had already observed. Upon further review, it became clear that Luka had been left alone from approximately 12pm until 8am the next day, nearly a full day without proper care or supervision. Sage later explained that his dog needed emergency vet care and his phone had died. While I understand that unexpected situations happen, leaving a client’s dog alone for that long without any communication is unacceptable, especially while reassuring me that everything was fine. Saying there was “plenty of food and water” did not reflect the reality of the situation. When Sage did return briefly, he only let Luka out in the backyard due to rain, fed him, and left again shortly after. When we arrived home, Luka’s water bowl was bone dry. He immediately drank two full bowls of water, which made it clear he had gone without water for an extended period of time. Not refilling a water bowl after feeding is a basic level of care that was missed. I am not sure if this was an isolated off weekend, but this was, by far, the worst experience I have had using Rover. Unfortunately, I would not rehire.