If I could leave zero stars I would. I’ve been using Rover for at least 8 years and have always had the best experiences. Rover has provided my family and pups over the years caring and trustworthy sitters. Within the first few minutes of her agreed upon arrive time I was told she wasn’t able to let our Louie out for a few more hours. Had I not texted her she never would have told me. She did go let him out an hour after agreed upon arrival time and I received a photo of Louie. 24hrs later, no communication from Christine, no photos, I finally reached out. Christine tells me she was busy with Louie all night. Again I asked for a photo since I was extremely uneasy at this point, and she said she was out for a few hours and would send one when she got back to our home. You know how you feeling in your gut something isn’t adding up and something feels dangerous? Yeah I was terrified for our sweet Louie. On top of the fact that I receive notifications from our gated neighborhood about visitors, the timing of her story didn’t add up. Dealing with this while out of state for a wedding, and visiting my ill dad, was extremely stressful. I asked her to immediately return to our home and gather her belongings and leave. I just couldn’t trust that our pup was in a safe environment and being taken care of as she promised. My daughter came home from college to pick up Louie who was barking in his crate but thankfully ok, our home a mess, yes. Rover has been wonderful helping me navigate this unfortunate situation, but I cannot urge anyone looking to hire Christine enough, please look elsewhere. Trust your instincts.

Christine was amazing. She is helping with our 5 month old puppy who pulls a bit during walks. Sent a picture of her walk and some commands were instilling. We look forward to her coming back again to walk our Biscotti.