4.9

Always great communication

Charles is always amazing 🤩

Charles is amazing and we highly recommend! His calm demeanor is perfect for our (more than enthusiastic) dog.

Charles was responsive to messages and proactive about scheduling ahead of the sit. However, we did have several issues during a longer stay that are important to note. Our dog has specific feeding and medical instructions (raw diet, cone use for ear healing), which were provided in writing and discussed in advance. Unfortunately, the wrong food was administered for several days despite instructions in the Google Doc mentioning moving frozen patties from the freezer to the fridge. He was very responsive and apologetic about thinking canned food meant raw food. The canned food was not set out anywhere obvious, so I am not sure why he didn't clarify this earlier. Also, I needed to ask Charles several times to use the cone for Darby as I saw on our porch camera that Darby did not have his cone on on every walk. This was also outlined in the Google Doc. I am not sure if the document was read, just not in detail, or if he didn't look at it at all. Communication was fairly minimal and often required us to ask specific follow-up questions to understand how our dog was doing. In all fairness, maybe I should have said that I wanted daily specific updates on how his eating, bathroom, sleeping, ear healing was going and more details and pics in general. I didn't realize this until late in our trip, but I also don't know that I should need to specify this. While Charles was generally responsive when contacted, we would have needed more consistent communication and closer adherence to care instructions to feel fully comfortable.

Charlie is fantastic and I would highly recommend!

We have some anxious dogs who can take a while to warm up. Charles was great with them, giving them time, being extra patient, but still loving and friendly when meeting them. He came for a meeting and spent time letting them get comfortable with him. He sent updates and photos, and when we got home, the house looked extra nice and the pets were happy and obviously well cared for. I will hire him again and recommend him highly.