Carlos and Jessica and their precious daughter were excellent at responding. During our meet and greet, we felt comfortable knowing that our furbaby would be the only one at their home (since they only take one family’s pet at a time) and that Carlos works from home. They seemed genuinely engaged with our dog and were so understanding when we explained all her not-so-great traits (like messy drinking, spay incontinence, etc.). We provided them with an info sheet about her daily schedule and feeding, and they seemed to follow it to a T from what we could tell. They handled her medications well overall — there was just one extra pill left at the end (which could have been a miscount on our part or them forgetting one dose), but it didn’t matter at all since the medication is for spay incontinence and Oakley was completely accident-free! They sent us daily updates about half the time without us having to reach out, but would respond in a matter of seconds to minutes whenever we asked for any updates. We had created a pack-up checklist and they forgot one item, but Carlos was kind enough to deliver it promptly and was incredibly apologetic. Overall, Oakley seemed well taken care of the whole time. We would use them again!

We boarded our dog for 5 days and it was a great experience. They played ball and walked him every day, and gave him a lot of patience and love. He came back happy and in good condition, so it’s clear he was very well taken care of. Communication was also smooth and responsive, which we really appreciated.