4.8

While Boots appeared to have been adequately cared for during her two-week stay, we were extremely disappointed with Can’s communication, professionalism, and overall lack of accountability. Before the booking, Can agreed to provide at least one photo update per day. Frankly, we already considered one photo a day to be a fairly minimal expectation for a professional pet-sitting service, particularly for a two-week stay. Unfortunately, Can repeatedly failed to meet even that basic commitment. Even on days when Can did provide updates, we never received more than two photos in a single day. What made this particularly frustrating was that Can stated on her Rover profile that she works from home and her workload is not particularly demanding. Given how she described her schedule and availability, we found it difficult to understand why sending even one or two photos throughout the day seemed to be such a challenge. Also, her updates were typically not sent until 9PM or later. We weren’t expecting constant updates, but we certainly expected more consistent communication from someone who had presented herself as having a relatively flexible work schedule. On October 7, we had to reach out ourselves after receiving no updates the previous day. Can’s explanation was that she had been too busy. We reminded her that we expected to hear from her at least once a day, as the lack of communication had caused us to worry. Disappointingly, even after this reminder, Can continued to miss daily updates. What bothered us most wasn’t simply the missed photos, but the lack of accountability and follow-through after we had already expressed our concerns. Communication throughout the stay was also poor. Responses were frequently limited to a few words, and many updates consisted of a single photo or video without any accompanying comments about Boot’s well-being or daily activities. To add to our disappointment, when we picked Boots up, her food dishes were returned dirty, and her litter box still contained dirty litter that had not been scooped. We certainly didn’t expect everything to be spotless, but returning Boot’s belongings in this condition reflects a disappointing lack of attention to basic cleanliness and care. We understand that everyone gets busy, but pet sitting on Rover is a paid responsibility. Providing basic daily updates and honoring commitments should be standard expectations, not something we pet owners need to repeatedly request. Ultimately, we are relieved that Boots appeared healthy when we picked her up. However, the repeated communication failures and lack of follow-through even after being reminded left us with a poor overall impression. Unfortunately, this experience did not provide the professionalism or peace of mind we expected when entrusting someone with our cat for two weeks.

Accommodating towards drop off and pick up times. Also shared some food with my kitties! Would choose her again to take care of my 2 cats when needed

Can is a reliable sitter and our cats like her. My anxious cat only took one day to be comfortable around Can.

We needed a cat sitter at the last minute, and Can was able to accommodate us. She is reliable, and is great at communicating. She’s our go-to sitter whenever she is available.

Can is such a reliable sitter. Highly recommend!

Thanks for watching Kitty!