It was the first time my cat was left with a stranger and everything went exceptionally well. Brittanie is awesome.

Unfortunately, my experience with this sitter—and with Rover’s support—was deeply disappointing. My dog became ill while in the sitter's care, and I agreed to pick him up immediately. When I arrived, he smelled strongly, almost like he’d been on a farm, had wood chips in his fur (despite being regularly groomed), and wasn’t himself. Once home, his illness continued, and from what I observed, it’s clear he didn’t receive the attentive care he needed which would have prevented the illness. To make matters worse, Rover’s support offered no meaningful help. They refunded only a single day of the booking and charged me a cancellation fee, despite the circumstances. Their response felt dismissive and profit-driven, with little regard for the animals or their well-being. I won’t be using this sitter again and wouldn’t recommend Rover’s services to pet owners who expect genuine care and accountability.