Brad is fantastic, used twice now and will use again in future. Very caring and my dog always happy

I was unfortunately quite unhappy with my experience with Brad. While he was responsive to messages, the very few instructions I provided were not followed. Romeo has had two surgeries on his neck and back, so I specifically asked that he not be allowed to jump on and off furniture, that he be fed dinner between 5:30–6:30pm, and that he not be left home alone. The drop-off was at 1pm and pickup was scheduled between 6–7pm. Brad had confirmed he would be home all day after church, so I didn’t bring Romeo’s crate in case he needed to be left alone. When our plans changed and I asked to pick Romeo up early around 3:45pm, Brad told me he was out getting groceries and would be home in about 30 minutes. When I asked if Romeo was home alone, he said Romeo was with his son but that he was uncomfortable with his son doing the handoff. This concerned me since I was paying for Brad’s supervision and had been told he would be home. When I arrived, I also learned Romeo had already been fed earlier in the afternoon, despite my request that he be fed between 5:30–6:30pm. Additionally, I heard another dog barking during pickup, though there had been no mention of another dog in the home when I booked. Because of Romeo’s back issues, his interactions with other dogs need to be monitored. Overall, the experience left me feeling uneasy, particularly given Romeo’s medical history and the importance of following the instructions provided for his safety.