5.0

So glad we decided to join this fantastic site. This was our first use of it. And we really hit the jackpot booking Belén to look after our wee princess. Bonnie has had the best time staying with Belén, during our time away on holiday. The overall care she has received has been of the highest quality. 2nd to none. Communication was excellent. Listened to, and followed all of the written and verbal instructions we left to a T. And as such, all of Bonnie's specific wee quirky needs were met. And then some! We received regular updates, with great photos, and short videos of Bonnie being Bonnie. Not too many. Not too few. Just right. We could clearly see how content Bonnie was. Be it out for walks, playing, or just chilling around the house. There was a heat wave and Bonnie received all the appropriate care under what must have been very challenging conditions. Including keeping a close eye on her. Keeping her cool, providing and encouraging the regular intake of frequent cool water drinks, and also knowing when to go out, or stay indoors. All of which was relayed to us, knowing the heatwave was a worry to us. Bonnie has a few chronic health issues, which require close attention. She had to attend a VETs appointment during our absence, which involved Belén acting as her garduian. This was managed in a very professional manner, and as a result, Bonnie received the treatment she was due, and the appropriate after care was given. Again, all communicated to us in a clear and concise manner. Also This, along with Belén's lovely caring nature left us having a worry and guilt free holiday. We will have no hesitation in booking Belén again. I do feel it's very important to let everyone know how terrific her service has been. Credit where credit is due. Great value for the money we paid, which we appreciated. And this might be a strange thing to say, but I really do believe Belén charges way less than what she should. 10/10 rating.