Becca had walked our dog once before and been great. Our dog walking experience was likely an unusual exception. We asked for five walks, one each day. Becca didn’t show up the first day, and luckily I was home and saw that and contacted her. She had a family emergency, she said, and couldn’t make it. She said she could come the next day. But she didn’t show again, and again I contacted her (rather than her contacting me first) and she said she couldn’t come again. She did come 2/5 days we asked, and it was ok because I was home, just needed extra hands and my dog was ok. But of course if I wasn’t home, the situation could have been terrible. What if my dog wasn’t walked for two days if I was on a trip? And I didn’t think to contact her to ask why I wasn’t getting a notification that my dog was picked up? I write this to say, bad things, family emergencies happen, and I feel for her. But also she should have communicated with me prior to missing dog walks and/or she should have modified the booking once she was in a family emergency. In the end, I contacted Rover support to correct the time, and while they eventually did, they were also terrible — they didn’t seem to understand the situation and it took a half hour of back and forth texts to get it right. I’ve used Rover for many years, and this was the first time I needed Rover support and I am shocked at how bad the support was in the end.

Becca was great!! My dog Piper instantly bonded with her. Very responsive and dependable.