I have mixed feelings about my experience with Bailey. My preferred sitter wasn’t available, so Rover suggested Bailey based on her reviews. Since I live in Manhattan, we met for a meet-and-greet in a different neighborhood from where she lives. In hindsight, I think it’s important to do meet-and-greets within the sitter’s actual neighborhood so owners can better assess the environment their dog will be staying in. Bailey’s neighborhood felt much busier than what my dog is used to. I took a 16-day transatlantic cruise, and during the first week I received around 8 photos a day along with updates saying my dog was doing great, which really put me at ease. That’s why I was caught completely off guard on day 7 when Bailey texted me saying my dog hadn’t been adjusting well and was having accidents inside the home. The message came across as though my dog was becoming extremely difficult and creating a stressful situation for her. I immediately purchased additional supplies to help with the situation, but on day 9 Bailey informed me that my dog had adjusted and there were no further accidents since day 7. Looking back, it seemed like Bailey may not have had extensive experience managing the normal adjustment period some dogs go through in a new environment. For the two days of my trip, the situation caused me a significant amount of stress while I was in the middle of the Atlantic Ocean trying to figure out whether I needed to find alternative care. Bailey later reassured me everything was fine, and ultimately my dog completed the stay without further issues. As someone who has been a Rover sitter myself for over 10 years, I understand that dogs often behave differently in unfamiliar environments, and part of the role is adapting care to help minimize stress for both the dog and the owner. In my opinion, situations like this are often better discussed as feedback at pickup unless they become unmanageable or require immediate intervention. While I appreciate the care Bailey provided overall, the stress caused during my vacation is the reason I chose not to leave an additional tip.

Bailey, her husband Monish, and their dog were such lovely hosts for my dog while I was away on a long trip. They sent lots of pictures, let me know when he needed some medical attention, and communicated thoroughly the entire time. I really felt like my dog was in great hands and I would definitely use them again in the future.