⭐⭐⭐⭐⭐ Axelle is the only person I would ever trust with my cat again. This was my first time using Rover and my first time leaving Pillow with anyone. Axelle made it easy. He took to her so completely that he started waiting for her on the stairs before her visits. Cats don't do that for people they tolerate. They do it for people they have chosen. He chose her. The trip was horrible. Halfway through, my flight got rescheduled by several days for medical reasons, and Axelle adjusted with grace, kindness, and zero complication — moved visits, communicated clearly, made it feel like she was on my team rather than putting up with an inconvenient client. She kept me updated, sent photos and videos, and genuinely engaged with Pillow as a person rather than a job. What I realised in this trip is that Axelle cares. Properly cares. Not professional warmth — actual investment in the wellbeing of an animal she has been entrusted with. My cat was safe with her in a way that let me handle a brutal week without ever once worrying about him. If you are reading this trying to decide who to book — book Axelle. She is the rare person who treats your pet like family while you are gone, and treats you with the same kindness when life throws something difficult into the middle of the booking. Five stars is not enough. I would give ten.

Axelle was amazing looking after Charlie for an overnight stay. She asked all the right questions, was super knowledgeable and her love for dogs shone through! She gave me lovely updates throughout the stay which really put my mind at ease. Charlie can’t wait to hang out with his new bestie Axelle again!