5.0

Ashley is fabulous! She took lots of pics, at my request, fed my dogs, let them outside, and loved on them. She’s great, communicates extremely well, and is timely. I would highly recommend her.

We cannot recommend Ashley for in-home pet sitting. During our meet-and-greet, Ashley told us she would typically be away from the home for approximately two hours per day. However, during the first eight hours of our booking, she spent only ~1 hour total with our dog, Layla. We were already traveling when the booking began and nearly missed a connecting flight because Ashley arrived approx. 2 hours late to our agreed start time and was not responding to our calls/messages. When we raised concerns on whether she had taken on too many drop-in visits during our booking, Ashley acknowledged that she was overbooked. Throughout the booking, we flagged concerns about the level of care being provided, but at the end of booking, she subsequently reported us to Rover's Safety Team regarding pet cameras that were plainly visible in our home, and disclosed during the meet-and-greet, and again before the booking began. Most concerning was the lack of communication regarding changes in Layla's condition during the stay. Layla was a senior dog but was in great health, and while we do not blame Ashley for Layla's decline or subsequent euthanasia approximately 24 hours after the booking ended, we were disappointed that significant changes in her behavior were not effectively communicated to us. As pet owners, we rely on sitters to monitor our pets closely and promptly share when ‘things are off’ so we can make informed decisions. Ultimately, Rover provided us with a full refund. Our experience left us feeling that the care provided did not match the expectations established during the meet-and-greet, and communication, reliability, and transparency were lacking throughout the booking. Ashley may be a better fit for clients seeking drop-in visits. We would not recommend her for in-home house sitting where extended presence, close observation, and proactive communication are expected.

Ashley was so wonderful and communicative. I would definitely book again!

Ashley provided timely, friendly care for our two cats and sent photo updates which we appreciated!

Great pet sitting for our two cats. Sent tons of wonderful pictures.

Ashley is fabulous and my dog loves her! She is extremely thorough and thoughtful. I feel very relaxed knowing she is dropping by to see my dog when I am at work. Oh and she takes great photos of my dog - I love the pictures I get.