4.7

Ashley took care of my very anxious cat for a long weekend while I was away. She fed CeCe her wet food at the specified times, emptied the litter box (although the new bag was empty when I returned home) and filled the water fountains when needed. My issue is how I found my house when I got back home. I found out very quickly that Ashley clogged the bathroom toilet on the first floor and left an absolute mess for me to find without any type of warning that this had happened. You could tell from the plunger that she tried to use it but the plunger collapsed on itself. I had thought she had tried to clean the plunger in the kitchen sink (which is gross) because there was a large brown ring around the garbage disposal drain. This was confirmed the following day when I went under the sink and found wet items that had wet brownish water stains on them. It is up in the air still if I have to call in a plumber or not. I need to pull everything out and lay out paper towels to see if there is still a leak happening. The upstairs restroom toilet had very little water in it which meant a plunger was needed for that bathroom as well. This toilet at least didn't have anything left behind but in cleaning that toilet I found she broke the plastic padding on the seat that leans against the ceramic toilet bowl. I know this because I cleaned it before I left and the padding was not like that. There were also two pieces of toilet paper on the floor which were used and should have been in the toilet. Had she given me a heads up and said I am so sorry I clogged your toilet and couldn't get it unclogged I could have looked past this but to come home to all this without so much as a heads up it is very disappointing. The whole thing is very disturbing and on top of that I may need a repair for the kitchen sink and I now have a broken toilet seat. Who pays for damages? Ashley or Roover or am I out of luck? I also have new nicks in both my family room wood table and dining room wood chair that weren't there before I left. I have had lots of people stay with my cats in the last 30 years and I have never come home to a mess like this. How she left my house is inexcusable.

Great communication and care for our 2 labs!

Ashley was very attentive to our dogs and communicated all the necessary information. The dogs really liked Ashley. We are thankful for the peace of mind while away because Ashley cared for our dogs so well.

We are angry and disappointed with Ashley for the care she provided for our pets and our home. She was to care for our cat and 18 year old, nearly blind and deaf dog for 5 days at our house. Her behavior, in our opinion, was inappropriate and extremely unprofessional. In addition, and most disturbing, she packed her bags and left the house without even notifying us at the end of day 4. In our opinion, it appeared that she had abandoned our dog, cat and her responsibilities. We had to make a last minute, emergency care arrangement for our pets for the final day. We have notified Rover, they have opened an investigation, and we will be providing them with details and concrete documentation that validate our concerns.

Ashley was excellent with my skittish pup! She even took her to urgent care vet with constant communication while I was a state away. I highly recommend her service!

Ashley was so great for a last minute drop in, I appreciated the communication and her chilling with him while we had to be out of town