3.4

My cat seemed fine when I got home, but the experience overall wasn't ideal. I arrived home a bit early to find every single light in my house was left on and that the sitter moved the hide-a-key box from its place. I reached out in the morning to ask them where my house keys were and let them know I needed the keys to get into my house. It took a few hours for them to acknowledge that they had taken them (it was early, fine) and I asked if I could arrange to get the keys sometime that day. I even offered to pick them up since it had snowed the day before and they said they were snowed in. Even with several messages prompting a response, they did not respond for another EIGHT HOURS during which time they knew my dog and I were locked out of my house. While I guess it's on me that I didn't have a another set of keys (I left a spare set with a neighbor who wasn't at home), it has never been my expectation that the sitter take a hide-a-key and it is certainly my expectation that they communicate with me promptly in the case of an emergency.

Ashley has had about 4 drop in visits with my pets and I am pleased with how it’s gone! Very attentive and caring.

Very positive experience with Ashley. She was available short notice and took very good care of my two pups. Our younger is a bit anxious and warmed up to Ashley quickly!

Ashley gave my dog 22 doses of medication in 2 days. It directly caused excessive diarrhea that destroyed my floors, got liquid diarrhea down a vent and in the ductwork. the dog destroyed his kennel, a door and a frame to get out so that he wouldn’t have to “go” where he sleeps. Ashley provided zero pictures, videos or updates and was gone, leaving the dogs unattended more often then not for 4 days.

I wasn't sure about using Rover and having someone I didn't come into my house. Sitter was informed that the reason we didn't want to use a kennel due to after taking my dog to a kennel we had to take him to the vet cuz he got sick. My wife and I decided to try using Rover and needless to say it was a disaster. My sitter brought their own animals in to interact with my dog after already expressing my concerns about the kennel to the sitter. The sitter did not bother to discuss this with me prior. Came home and my house was in a state of disarray. Cat littler all over the bathroom floor and hair all over the counters in the bathroom. When questioned, the sitter denied having a cat there even though it smelled like cat and I'm allergic to cats. Found several plastic totes in my trash can, which I wouldn't have minded if it was discussed with me first, that was being used as litter boxes. The sitter had stopped conversing with me when they were confronted. I even sent several pics to the sitter to substantiate my claims but it fell on deaf ears. My wife and I spent 2 hours after getting home cleaning the house. I'm not sure if I will ever use Rover again and if I do it will definitely not be this sitter.

Ashley did great with our two pups! She seemed to know how to navigate our more anxious pup and get her to warm up to her, which is huge for me as I worry about our anxious girl! Our other pup is deaf and a bit of a handful, but she did great!