We did not have a good experience booking with Annie. Our agreed upon care standards were not met and we had to cx vacation one day in to turn around and come home and care for our dogs. This occurred despite having a meet and greet a week prior to discuss care. We have a puppy who needs to be let out every few hrs. Annie left the puppy crated for over 7 hrs during the day despite being at the house with her for 3 of those hrs. She did not give her a potty break during that time. She then did not crate our other dog when she left per his norm as she said she "overlooked" him. When she returned after several hrs again in the evening, they were only out of their crates for 10 min. When prompted she let them out that evening for a longer period of time. We asked her to go with the dogs outside to monitor the puppy and pick up poop since it is a small backyard where they run and play. She repeatedly did not go out with them. I had to explicitly regive these instructions after an entire day of them not being followed and ask that the dogs be out for at least an hr before bedtime. She told us she would leave for several hours for other dog walking jobs. This would have been fine but the time away was much longer and more frequent than communicated. When we arrived home my dog had a hangnail and had bled all over the couch and had clearly been put in his crate with a bloody paw. We were not notified of this and it was not cleaned up. While she was apologetic when corrected, we still could not trust the dogs were taken care of the rest of the week. We did not want to micromanage from afar. We were honestly worried sick and on top of that lost a lot of reservation fees from our vacation.

This was our first time booking with rover and Annie was amazing to have over. She definitely goes out of her way to ensure quality care and attention to our pets over the course of her stay. I would highly recommend Annie to others. Thank you again for everything, you’re amazing!!!!