I had a truly saddening and disappointing experience. I was not allowed in the house, but it seemed extremely loud and chaotic. I did not receive regular photos as promised and my dogs were incredibly traumatized after their visit. When I checked in, Andrea told me she was having a procedure and was groggy and sent me a disturbing video without my dogs in it. I would have picked them up, had I known Andrea wouldn’t be in a good place to care for them well. I picked them up earlier than planned after such disturbing texts and Andrea let my dogs out without leashes and wasn’t friendly. She didn’t offer to refund me per the shorter stay.

We were visiting family in Norwalk, and Angela truly saved the day with her flexibility, availability, and quick response to our last-minute request. She was incredibly kind, understanding, and easy to work with throughout the entire process. Communication was excellent, and she always responded promptly. Her willingness to help made a stressful situation so much easier for our family, and we are incredibly grateful for all of her help during a difficult and unexpected time. We highly recommend Angela!