After two initial visits and being fully aware that there are two cats in the house, Amber agreed to only charge for dogs. At the end of our vacation Amber claimed that cat food ran out and littler was “not doing good”- we agreed she can refill the cat food. On the very last day of our vacation we received the bill for two cats for all week. Amber refilled the cat food as instructed, and also cleaned the litter box, which no one instructed her to do. We refused to pay the whole week addition for an action that takes 2 minutes,to which she said she had to “give love to the cats” and monitor food all week. We agreed to pay for one day of cat care since we only asked her to feed the cats once, to which she insulted us calling us scammers and liars and refused to talk to us further. She left our dogs alone at 3 pm on the last day, even though she was paid to stay until 11 pm, leaving them alone for longer than 8 hours. Amber also blamed the dogs for peeing in the house, calling my dog “accident prone”, instead of taking accountability for not caring for the dogs properly so that poor animals need to pee inside. Unprofessional, unethical behavior for someone who claims to be an animal lover.

Once again Amber was amazing! She is so good at understanding my pets personalities and what they need. Truly makes traveling feel much less stressful when you know and can trust someone with your fur babies!