4.2

Alexis is absolutely amazing. I felt so comfortable leaving our cat with her. Alexis is very professional, kind and knows what she is doing. I will definitely use her again. It was our cats first time being left and around other cats.

Alexis communicated with us throughout the stay and kept us informed when Greysee became extremely stressed. Unfortunately, the placement did not work out. The concerns were reported on the first night, so everything escalated very quickly, and Greysee ultimately had to be relocated through Rover before the stay was completed. Greysee has had many successful Rover stays with three different sitters, including extended stays and stays in homes with other pets, so the level of distress reported during this stay was very unusual for her. After being transferred from Alexis’s home to another boarding environment with new caregivers, Greysee was described as initially stressed but settling quickly, accepting affection and petting, playing, eating, and drinking normally. Because of that contrast, we are left with concerns about why Greysee reacted so differently during this particular stay. Alexis lives in a one-bedroom, one-bathroom home with two resident cats, which also left limited options for giving Greysee a separate space once she became distressed. I appreciate that Alexis kept us updated and worked with Rover to make sure Greysee was safely transferred. However, because of how quickly the stay broke down, how unusually Greysee behaved in that environment compared with her history before and immediately after, and the fact that the booking could not be completed, our overall experience was not a positive one.

My experience with Alexis was mixed. She was kind and responsive in accepting my last-minute request, but communication and consistency during the stay were disappointing. I had asked for someone to spend a couple of hours with my dog each day, but visits were often much shorter, and I had to check in several times to confirm when she would be there. She was polite and apologetic and was clearly having a busy week at school, but I was left worrying and came home to a dog who was clearly quite lonely. I appreciate her help, though the stay didn’t meet the expectations we discussed.

Alexis was truly wonderful with my pup, and I really appreciated the care and attention she provided. I believe things may have gone more smoothly if my dog didn’t require such specific care instructions, but she handled most of it well, there were a few minor mishaps, and I feel the level of separation anxiety my pup is currently experiencing may not have been fully understood. My only concern was around communication. It could have been a bit clearer and more timely, especially when there were major delays. That said, I know my pup was well loved and definitely spoiled during the stay and for that, I’m grateful.

Alexis took such great care of my fur baby! She kept in constant communications and send lots of videos and pictures. It really eased my worries and it ensured that we had a great vacation! I really appreciate her and look forward to using her services again!

Amazing sitter! Will use again!