We have booked Alexis to watch our dogs five times, and unfortunately she cancelled last minute for three of those bookings. The first two cancellations happened the day of the booking, with only a few hours’ notice before the stay was supposed to begin. She communicated with me directly both times, and because she did a good job during the visits she did complete, I gave her the benefit of the doubt and decided to book with her again when our regular sitters weren’t available. That turned out to be a mistake. She confirmed the booking the day before and gave no indication there would be an issue. However, as we were literally pulling out of the driveway to leave for our trip — within the agreed start time window — I checked the app and saw a Rover banner that Alexis had requested to cancel the booking. She never contacted me directly. I immediately messaged her asking whether she was still coming and explained that we were waiting for her response before leaving. She read the messages right away but never responded. Because of the last-minute cancellation and lack of communication, we had to cancel our trip entirely. After experiencing three same-day cancellations, including one with no direct communication at all, I strongly recommend finding a different sitter. Also, I was unable to leave a review for the other 2 visits since she cancelled right before the visit started. Since this has happened to me 3/5 visits, I'm sure it has happened to others too.

Alexis has been wonderful every time we’ve had her sit for our pups. Great communicator and always sends pictures.