I do not leave negative reviews lightly, but I feel it is important to share my experience so other pet owners can make an informed decision. When we initially scheduled a meet-and-greet, Abigail arrived significantly late. Punctuality is important to us, and we originally planned to move in another direction. However, she apologized, took responsibility, and asked for another opportunity, so we decided to proceed and booked a four-day overnight stay for our two dogs. Prior to the booking, we provided a detailed house and pet care manual that covered routines, feeding schedules, safety procedures, and expectations for our home. Unfortunately, from the first day, there were numerous instances where those instructions were not followed. Many of the questions and issues that arose were already addressed in the manual, creating concerns about whether the information had been thoroughly reviewed. After the first day, I had a lengthy phone conversation with Abigail to address several specific concerns and clarify expectations for the remainder of the stay. Despite that conversation, some of the same issues occurred again the very next morning, with the explanation being that she had forgotten. This was particularly concerning because consistency and attention to detail are critical when caring for pets and someone else’s home. The overall experience left us feeling uncomfortable throughout the trip, as we did not feel confident that instructions were being followed consistently. Upon returning home, one of our dogs, who rarely experiences health issues, became severely ill with vomiting and diarrhea, requiring a veterinary appointment. While I cannot definitively attribute that illness to Abigail’s care, the timing, combined with the other concerns we experienced during the stay, further impacted our confidence in the service provided. Ultimately, we did not feel our dogs or our home received the level of care, attention, and responsibility that we expected. Based on our experience, I would not book with Abigail again and cannot recommend her to other pet owners.

Abigail was great with my Sophie. I could tell Sophie was comfortable with her by the pics she sent. It’s good to know I have someone affordable that I can trust to take care of my sweetheart in our home where she is comfortable.