What do I do with a client who reserves a booking, but then doesn't accept/complete the booking request?

Archive it. There’s no penalty for archiving. You can easily unarchive and book later.

I notify the requestor that I am archiving the request due to.lack of response and to call me should they still require my services.

Hi there!

You do have the option to archive a booking request if the client does not cancel it themselves. Archiving a booking request will allow you to remove it from your active bookings and open up your availability for other clients.

Here's an example of a message you can send to the client in this situation:

"Hello [Client's Name],

I hope this message finds you well. I wanted to follow up on the booking request you sent me. As it has been several days and the booking has not been accepted or completed, I just wanted to confirm if you still plan on proceeding with the booking.

As a professional pet sitter, I strive to provide the best care possible for my clients, and I want to ensure that my availability is accurately reflected in my calendar. If you no longer need the booking, please let me know, and I can archive the request on my end. This will allow me to open up my availability for other clients.

I appreciate your understanding and cooperation. Please feel free to reach out if you have any questions or need further assistance.

Thank you, [Your Name]"

By sending a polite message and offering to archive the request on your end, you can prompt the client to either confirm their booking or cancel it, which will allow you to manage your bookings more effectively and open up your availability for other clients.

I hope this clarifies your question. Let me know if you have any further inquiries!