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Help!!! I have a client that wants to pay me but is getting a message that I am not accepting payments despite a sucessful booking two days ago?

Help!!! I emailed Rover and they did not respond. I have a client that wants to book but it says that I am not able to accept payments on his end. Why??? I just had a successful booking two days ago. It is just with this client and I cannot get any help from Rover!

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When you need a quick response from rover on matters like this, call them:[Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]