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Client booked before the meet and greet, what should I do?

Karen K.'s profile image

A new client decided to book before our meet and greet, and in Rover I see this message "Awaiting your response. Request expires in: 2 days, 14 hours." Our online meet and greet is in three days. I want to wait to approve the booking until after the meet and greet. Do you all agree that that's the right thing to do? Thanks.

2 Answers

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Deb A.'s profile image

Yes, definitely, wait.Do yourself a favor, it’s best to wait until after the meet&greet.

Users of the rover platform can find it confusing and it prompts bookings. And that countdown clock means nothing because requests can be resent.

Comments

Thanks so much!

Karen K.'s profile image Karen K.
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Erica M.'s profile image

yes, I also agree with previous answer. You ALWAYS want to wait until after the meet and greet.

I too will get new clients who hit

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