How do you handle clients that cancel?
I have a client with two dogs that canceled within the 7 day time frame of a refund. She states that she is sick. I did tell her that I will be missing out on the whole week of pay as I have declined five requests for that week sitting for her two dogs. I hoped that she felt better and told her this one time, I will refund her money and that she will have to cancel the visit. Now, she is saying that may be feeling better and since she will have to pay a cancelation fee, she would rather I get the money watching her dogs for two nights instead of the full week. This 1. makes me lose possible customers for the rest of the week because she refuses to cancel and 2. I don't want to get sick by being exposed to her. Any suggestions?