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Is there a way to add additional costs after the stay is already in progress?

I had a last minute booking yesterday for an overnight stay ( literally an hour notice) for a puppy with the thought that they would be here to pick her up by noon today. I got an email at noon saying that their car broke down so now they have to catch a bus and they won't be able to pick her up til 6. I just got a message now, at 6, saying that they have to wait until 7 to get a rental car. So now I'm going to have her until probably around 8. I feel like I should have the opportunity to add an extra day or add on a cost for daycare since I wasn't expecting to have her so long...she's adorable.. but I feel taken advantage of.

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Use the Extend a Stay feature for the booking to add on the appropriate charge for the overtime. Your customers can take care of the payment with their phones before pickup. Just make sure that you message the people that you are sending them a bill for the time that exceeded their dog's booked stay.