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What am I supposed to do if an owner doesn't show up or respond to messages when they have booked a service?

I booked a service for daycare today and tomorrow. The owner and I were in contact last night and everything was set up and she confirmed the times. We had the booking set for her to drop off her dog between 1:30-2PM, and she stated that she would show up a couple of minutes early to answer any questions I had.

I sent her a message this morning at around 11AM asking her to let me know when she's on her way, but no response. I sent her another message at around 1PM just to check in and make sure things were okay, no response. I then sent her another message at 2:30PM, 30 minutes after drop-off time and still have not received a response.

I contacted support and looked up what I am supposed to do but I am still confused. Am I supposed to cancel the booking myself? Or do I not touch it at all? Am I still going to be paid the full amount?

I don't mind this. I understand that life happens. But I am worried about her because she confirmed everything with me the night before and now it's radio silence.

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Book a Stay
Chicago, IL

Frankly, I wouldn't do anything. It isn't your responsibility. The person did not cancel and is not entitled to a refund. Daycare has a "Moderate" cancellation policy, which means they would get a refund if the pet owner canceled before the service was to be performed. Since the person didn't initiate any cancellation for the first day, then you should receive payment and you deserve it because you were there waiting for the dog to arrive. Let tomorrow play out. It isn't your responsibility and you've reached out to all concerned.

Comments

Thank you so much for your reply, this was extremely helpful

This helped me out, because I was wondering what to do. I had someone not show up today.

For Daycare we are supposed to do a Rover card to get paid. If they don’t show we can’t start the Rover card and thus won’t get paid right?

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