I have to admit... I'm not a fan of Booking or Repeat Scores. I'm heartened to read that they may not be as important as I thought, but there's still that part of my brain saying "I want a high score!" (Haha.) I also can't help but feel a little stressed out as I see my scores go down despite everything. I have awesome clients, I love their dogs, I get great reviews, and I'm booking and re-booking so much that there's almost always one pup or another in my home. But—and I'm not trying to brag, I swear—I'm also so booked up that I have to decline quite a few requests as well. The ones I feel hurt me the most are the ones where I'm not available to have a dog in my house for only a single day... But I can't really take a chance on double-booking, especially when that's one of the things my clients say they appreciate about me.
Then there's also the whole thing where, uh... sometimes I forget my phone on outings. Or turn it to Do Not Disturb for a nap, or church, or a date with my husband, etc. You know, normal stuff that keeps me from answering a request right away. I know Rover values a quick turnaround, so I suppose it's on me since I know they want that, but sometimes that feels a wee bit unfair.
But, like I said, I'm glad to read all these responses saying that it doesn't seem to matter much. So I'll just keep doing my best out there.
I think that they are stupid and never change no matter how many or how often you book repeat/ new sittings. It's just another way of them making you feel pressured to create more business for them by booking more.
I’m not bothered by the scores, I’m having trouble with the ranking system. I used to show up on the first page within my ZIP Code. recently, I had to turn down four dogs in a row because they were dog aggressive/dog reactive and I board multiple dogs. Now I’m like 40th in search. Anyone else?
Im in the same boat here, very frustrating.