We believe in the unconditional love of dogs, and Rover exists to make it possible for everyone to experience this love in their lives. As we strive to achieve this mission, we use the following principles to guide us in how we conduct our business and ourselves.
We strive to be the dog owner’s safest option for dog care.
We do whatever it takes to solve our customers’ problems. Period.
No politics. We kick ass at tasks we hate if that’s what it takes to move Rover forward.
We are determined to do our jobs better than they have ever been done.
We don’t waste time and we don’t waste money. We value results, not just insight or effort.
We accept occasional errors of action as evidence that we are constantly accelerating.
We inspire each other by crushing our assignments.
We make sure the right people are in the room and we answer questions directly. When we identify problems, we also propose a solution, and when we disagree, we offer counter-suggestions.
We expect each other to “put it out there,” and we honor these moments.
We don’t let ourselves off the hook, and we prioritize each other’s effectiveness over comfort.
Families, personal emergencies, and life events trump business matters every time.
We strive to be serious performers, but we don’t take ourselves too seriously.