Achieving Star Sitter status
The Star Sitter program recognizes pet sitters and dog walkers who have a track record of offering excellent care to pets and friendly, reliable service to pet parents. Highlight your experience and differentiate yourself while continuing to run your business your way, from choosing your own schedule to selecting your rates.
The perks of Star Sitter status
The Star Sitter badge
appears on your profile and in search results to help you stand out.
A Star Sitter search filter
for pet parents to search exclusively for sitters with this status.
More to come!
New perks are in the works.
How to earn Star Sitter status
You can earn this status by consistently meeting all the below criteria. These criteria determine whether you maintain your Star Sitter status and are recalculated every three months to account for what you’ve achieved in that period. To start, complete at least 10 bookings since becoming a sitter on Rover.
Maintain a high star rating
You’ve maintained a 4.9+ average star rating based on reviews from pet parents.
Respond in a timely manner
You’ve responded to 95% of your last 25 requests within 24 hours.
Rarely cancel
Last-minute cancellations by you, the sitter, are 2% or less (1 in 50) across all your bookings since the start of 2023.
Last-minute means the booking is cancelled within five days of the start date.
Successfully book new clients
Your new client booking rate was 33% or higher (at least 1 in 3) over your last 25 requests from pet parents you haven’t booked with before.
Only new requests that meet your profile preferences and calendar availability count toward this rate.
Retain & book repeat clients
You have booked with at least 2 repeat clients in the past 6 months.
