“From the very beginning, Emma was professional and personable. She accommodated a last-minute booking with no hesitation, and the entire process was easy to set up. She was great to work with and even offered pick-up and drop-off, which made things even more convenient. My dog Ruby has separation anxiety, and this was my first time leaving her with someone new, so I was nervous. But from drop-off to pick-up, everything went seamlessly. Ruby is usually a stage five clinger, but she went with Emma immediately without even looking back, which was both surprising and reassuring. Emma communicated throughout the stay, sending updates and pictures that really put my mind at ease. I ended up picking Ruby up early with little notice, and Emma was incredibly accommodating. Ruby came out happy and relaxed, tail wagging. It’s clear Emma truly cares about the dogs she watches. I will absolutely use her again and recommend her without hesitation.”