“This was my very first time boarding my 11-year-old Shih Tzu, Biscuit. I originally booked only 2 nights with Kristi but ended up extending for another night because my plans were disrupted by traffic and an accident on the way back from Chicago to Ohio. Kristi is very accommodating, and I can honestly say that her whole family took excellent care of Biscuit. She constantly kept me updated with texts, photos, and videos of Biscuit, which made me feel very at ease. Thank you so much, Kristi! I will definitely contact you again to board Biscuit with you!”