“I knew from our first meeting that Nathan and Jackie were the right choice to take care of my Sophie for the 2 weeks I would be in Japan. And I was right. They sent daily pictures/videos of: Sophie playing with their dogs Reilly and Bailey; the kids walking, holding, and loving on Sophie; and photos of some well-deserved chill time. We had excellent communication for the duration of Sophie’s stay with them. Nathan contacted me about a week into her stay to report an issue that he felt needed reviewed by her vet. I agreed and Nathan made the appointment, then took her for a vet visit. The vet also agreed with Nathan and gave Sophie 2 prescriptions. Nathan paid for the vet visit and meds himself (since I was not available at the time). For the next week, Nathan and Jackie gave Sophie the meds prescribed and reported back to me how she was doing with her medical issue. I am so thankful for Nathan’s keen observation and proactive stance on Sophie’s health. The vet visit and daily meds were more than they signed up for and they just took care of it all. I will definitely be taking Sophie back for future boardings, and may even have to take her for occasional visits so she can play with the dogs and the kids!”