Shelia took great care of my cat Simon! She was kind enough to let him up on the bed and also went the extra mile to make sure he took his medicine. I received daily updates which were helpful. When plans changed and I needed her to drop Simon off, she was super flexible! Friendly and accommodating, Shelia did a great job making Simon comfortable. I wasn't made aware that the house was undergoing renovations which left me a little concerned about cleanliness, loud workers, and Simon being cooped up for too long. Though largely out of her control, I would've liked to know before booking. Other than that, Simon was content and well cared for when he got back!