To help every dog feel safe and comfortable with us, we require a trial night for all new bookings. For stays longer than 7 days, we may suggest a couple of trial nights so your dog can settle in gradually. During this time, we ask owners to remain available, including overnight, just in case their pup becomes unsettled. If needed, we may ask for collection to make sure your dog’s wellbeing always comes first. If a trial night is unsuccessful, a refund will be issued subject to rovers timelines. Before any stay, we take time to learn your dog’s routine, quirks, likes, dislikes, medications, feeding schedule, and even the command words they respond best to. (One of our regulars won’t eat unless you say “bon appétit” 🐶) We’re also very mindful of sensitivities and triggers. Whether your dog dislikes loud noises, scooters, or busy areas, we’ll adapt walks and routines to help them feel calm and relaxed. For safety, we never walk dogs off-leash in public areas. The only exception is secure enclosed dog fields where they can safely enjoy some freedom to run and play. Every detail you share with us is carefully noted so your dog feels loved, secure, and completely at home with us.

We absolutely love long walks and believe there’s nothing better than watching a dog run to their heart’s content and come home happily tired. We have plenty of balls and toys for playtime, as well as mental enrichment items like lick mats and KONGs to keep them engaged. Of course, if you’d prefer these not to be used, we’ll keep them out of sight. If your dog gets a bit muddy, we’ll always give their paws a good wipe before returning them. For a small additional fee, we’re also happy to wash and dry them, we just ask that you provide their own shampoo and towel. 🐶🛁