I used Lorri’s daycare services for my service animal, Shadow, for several months. While I believe Lorri may be well-intentioned, and while Shadow initially appeared comfortable in her care, I ultimately cannot recommend her as a care provider based on serious concerns involving supervision, safety, communication, and the way concerns were documented after I questioned her care practices. My primary concern is that Lorri appeared to be accepting more dogs than she could safely manage by herself in her personal residence. At times, there appeared to be a large number of dogs present in the home, and in my view, the environment was not being safely controlled for the number of animals under her care. One specific incident occurred when I arrived to pick up Shadow after completing medical treatment. During that pickup, Lorri did not appear to have control over the dogs in her home, and one dog ran out into the street. Lorri asked me to help chase down the dog even though I had just completed treatment and was not physically able to assist. Thankfully, Shadow remained trained, calm, and controlled at my side during the incident. That experience raised serious concerns for me about whether the dogs in her care were being adequately supervised and protected from preventable safety risks. I have reported these safety concerns to Rover, and I intend to report the residential daycare / kennel concerns to the City of Oxnard for review. My concern is not to interfere with anyone’s livelihood, but future clients should understand that this appeared to be a private-residence daycare setting where one person was attempting to manage more dogs than she could safely control. I also became concerned about how Lorri documented Shadow’s behavior after I raised concerns about safety, supervision, and her unsupported behavioral assessments. In my view, Lorri became defensive and later attempted to characterize Shadow as reactive or behaviorally concerning, even though the surrounding Rover chat history, prior daycare history, and Shadow’s conduct did not support that characterization. I disputed those statements with Rover because I believed they were subjective, unsupported, and potentially damaging to Shadow’s ability to receive future care. After speaking with Rover regarding the investigation, my understanding is that Shadow was cleared regarding the behavioral concerns raised against him, while Rover’s review of Lorri’s conduct and suitability as a provider remains ongoing. Care providers should absolutely report legitimate safety concerns. My issue is not that a provider reported a concern. My issue is that, based on my experience, Lorri appeared to use unsupported behavioral labels after I challenged her care practices, and those labels could have negatively affected my service animal’s future care options on Rover. Future clients should be cautious if their dog requires structured supervision, careful handling, or a provider who can safely manage multiple dogs in a controlled environment. I hope Rover takes appropriate steps to ensure that any dogs placed in Lorri’s care are given proper attention in safe conditions. Based on my experience, however, I would not use her services again.

Our girl Jetta had the best time boarding with Lorri and her "pack". Excellent communication, frequent updates, and our pup gets so spoiled when she stays with Lorri. We highly recommend her, thank you!