Ashley was initially very responsive and friendly. She had excellent reviews and this was our first time using rover and the having a house sitter. I don’t like to write bad reviews, but feel others could benefit from my experience. We initially asked her to come around 6 PM as we were leaving at 1 PM that afternoon for a trip. She called me the day we were supposed to leave and told me she could not be at our home until around 8 PM which was not ideal; but I said was OK. At that night 10 PM no one had been to the house. I called her and she didn’t answer. Sent a text and there was no answer. Our dog had been at home for almost 9 hours without going outside. She finally answered the second time I called and just said she was on the way. She did not offer any explanation or apology or anything as to why she was so late. We were several hours from home and this really worried me as I wasn’t sure if she was going to show up or not at this point. If we didn’t have a ring system we would have had no idea. She then texted me the second day saying she would not be able to let our dog out that afternoon because she had previous plans, which she did not disclose to us initially either. I only got one picture while we were gone. Overall it was not an experience I would recommend.

The pups were well cared for all weekend!